Frequently asked questions

Everyone’s journey is different.

If you’re unsure about the number of sessions you need, you can book the first session and get a recommendation on the number and cadence of sessions that will be best for you.

Each session typically lasts an hour, but we can tailor the time based on your needs and availability.

Absolutely. You can opt for in-person, virtual, or phone sessions depending on what feels most comfortable and convenient for you.

Please refer to our Plans page here

Please be aware that cancellations or rescheduling requests must be made at least 24 hours before your session. Changes within 24 hours will only be accommodated with an appropriate reason. Otherwise, you will forfeit the session and need to reschedule a new one. This is to allow us to manage our schedule optimally and provide quality service to all. We appreciate your understanding.

Yes, all sessions are 100% confidential.

We follow strict privacy guidelines, and nothing you share will be disclosed without your consent, except in cases of immediate danger to yourself or others.

Yes, if you feel more comfortable with a specific therapist, you can request for them through our support line, +254718292043.

We'll do our best to accommodate your preference.

You can talk to us about anything—stress, anxiety, depression, relationship issues, academic pressure, self-esteem, or just feeling stuck. No problem is too big or too small.

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You can easily book a session through our booking page here, on our app Rafi, or by visiting our office.

We offer flexible scheduling to accommodate your classes and commitments.

If you arrive more than 20 minutes late for your session you will not be able to attend the session and it will be forfeited. We recommend you call us at +254 718 292 043 to schedule a new session. This is to ensure that you have sufficient time with your therapist to meet your therapeutic needs.